SOFTWARE |
Self-Serve Checkout Integration

Help your customers beat the queues

Authorise transactions faster, get more customers through self-checkout and improve self-checkout efficiency, all with fewer members of staff.

Stop manning your self-checkouts

Based on data from our customers, manning self-checkouts full-time costs an average of £30,888 per store, per year. By integrating our VoCoVo Headsets and Call Points, there’s no need to tie colleagues down to self-checkouts. Instead, customers simply request assistance as and when they need it. The best bit? By freeing up a single colleague to work elsewhere, you’ll typically recoup your installation costs within three months.

Level 1

Audio notifications

When a checkout needs attention, VoCoVo alerts the right member of staff via their headset. This means they can be working elsewhere in the store and still respond quickly and efficiently.

  1. Self-checkout alerts VoCoVo
    When an self-checkout generates an alert, the colleague managing the till area gets an audio notification via API to their headset.
  2. Staff get more information
    The checkout colleague hears a message with the till number and action required. For example, “Self-checkout three. Customer needs assistance. Invalid item in bagging area.”
  3. Issues are resolved quickly
    Colleagues can choose the fastest way to help each customer. From talking to them remotely and authorising requests with a voice command to assisting in-person.
Level 2

Remote customer service

With VoCoVo, customers can call for assistance as and when they need it. Leaving self-checkout tills and static desks like Click & Collect unmanned could save you £30,000+ per store, per year (based on data from our customers).

  1. Customers request assistance
    When a customer needs assistance at the self -checkout, they can press the Help button on the self-checkout screen to notify a colleague.
  2. Colleagues respond remotely
    A colleague accepts the request on their headset and the customer can talk to them through the Call Point’s mic—just like they’re standing next to each other.
  3. Happier customers, more productive stores
    VoCoVo’s instant voice connection makes it easy for customers to get help quickly and for staff to reduce travel time during their shift.
Level 3

Remote intervention

Frustrated customers at self-checkout? Nobody likes waiting for a colleague to press a button. With VoCoVo, colleagues can verify requests with a quick voice command from anywhere in sight of the till.

  1. Self-checkout requests authorisation
    When a checkout needs intervention, the colleague managing the till area gets an audio notification via API to their headset.
  2. Staff get more information
    The self checkout colleague hears a message with the till number and action required. For example, “Till four. Customer needs assistance. Age verification.” A unique authorisation code is displayed above the till.
  3. Transactions are verified faster
    Colleagues can approve a request with a simple voice command using the generated authorisation code displayed. This speeds up transactions for a better customer experience and more profitable self-checkout operations.

Supercharging your checkouts and benefit from…

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Empowered colleagues

Colleagues no longer need to waste time watching a checkout light system

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Faster checkouts

Pick up and resolve checkout errors and issues instantly for quicker through put

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Unbeatable experience

Customers don’t wait to be helped, they complete their purchase quicker and leave happy

Software capabilities

Bring the power of voice to your stores

From CCTV and Telephone integration to running apps like Kronos and Reflexis, our systems have the power to connect all the tech you trust. With ready-to-go standard features like real-time reporting, data exports and IoT alerts to help you build safer, more efficient, coordinated stores.

How our voice and data ecosystem works

Sometimes, it’s not enough to build something new. That’s why our ecosystem combines the power of our VoCoVo hardware and software with all your favourite third-party integrations, to drive efficiencies and help you run market-leading stores into the future.

View the full ecosystem

Start your journey towards a better connected team