Software |
Business Intelligence

Drive performance with smart reporting

Find out how your teams and customers use VoCoVo, compare insights by location and improve performance across your estate.

Reporting & data analysis

Grow without the guesswork

With our Reports feature, finding patterns in your data is quick and easy. Just log in to your online Portal, select a device, choose a chart type and we’ll generate it for you instantly.

Know your store inside and out

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Optimise your stores

Build reports on how VoCoVo is being used and highlight areas for improvement and efficiency wins.

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Combine your key data

Export reports from your VoCoVo Portal directly in to your own reporting suites to show usage against sales and other data.

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Create store leaderboards

Gamify your teams by showing which areas are answering Call Points quickest, and reward the best performers.

Analyse

Collate and share reports

Whether you want to share findings with key stakeholders or add real insight to your training sessions, you can download and share your reports easily as CSV or PDF files.

Improve

Track, test and improve

Our reports feature gives you access to all the data you need to optimise performance across your stores, with information like Headset activity, Call point usage and colleague response times all at your fingertips. Checking and comparing performance between stores and areas, setting benchmarks and building-out leadership tables for your incentive schemes has never been easier.

 

“Being able to see how often our Call Points are pressed in different locations across the store allows us to better equipt our customers with on demand service where they really need it.”

Maintain

Check device health and battery life

It’s never been easier to keep your tech in check. Want to check battery-life on a device that’s in use? Track a missing unit? Or get replacement alerts well in advance? Just log in to the Portal from your store or remotely to get this information in real-time.

Supercharge your insight and benefit from…

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Comprehensive data

Combine insights from your VoCoVo system with external data like footfall and sales, to build a clear picture of your store’s performance. And it happens automatically via API.

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Usage reports

How do your staff and customers use VoCoVo? Log in to the Portal to see usage data for your Headsets, Handsets, Callpoints and Keypads—and insights like how quickly your team respond to customers.

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Motivated colleagues

Our Reports feature make benchmarking and creating automated leaderboards easy. So your team always know where they stand and what needs improvement.

Software capabilities

Bring the power of voice to your stores

From CCTV and Telephone integration to running apps like Kronos and Reflexis, our systems have the power to connect all the tech you trust. With ready-to-go standard features like real-time reporting, data exports and IoT alerts to help you build safer, more efficient, coordinated stores.

How our voice and data ecosystem works

Sometimes, it’s not enough to build something new. That’s why our ecosystem combines the power of our VoCoVo hardware and software with all your favourite third-party integrations, to drive efficiencies and help you run market-leading stores into the future.

View the full ecosystem

Start your journey towards a better connected team