Treat every customer to personal service, no matter how big your store- with real-time voice communication
When we say ‘push-to-talk’, we mean it. With VoCoVo, there are no delays or stilted conversations because we transfer voice data in real-time. Whether you’re helping a customer or chatting to a member of your team, your conversation happens immediately so you can complete your task faster.
Great service means giving your customers the right help, at the right time – without hovering over them. With VoCoVo, teams can coordinate to monitor the shop floor and notice when customers need help. For perfect timing and friendly service that never feels forced.
Think about your most experienced members of staff—the people your customers rave about because they always know just how to help. They’re already supporting customers across their own stores, but together, they have the potential to change your whole approach to customer service. VoCoVo connects individuals, teams and stores, so colleagues can share their knowledge with each other. When a customer asks a question, they can count on a helpful answer on-the-spot. No waiting around, no hassle, just great service that’s worth talking about.
Check stock for customers from anywhere on the shopfloor and keep smart-shelving stocked with our integrated alerts.
Broadcast your latest sales and promotions to specific stores or across your company via employees Headsets
Teams can make, receive, hold and transfer calls from anywhere on the shop floor using their VoCoVo Headsets.
Get more customers through the checkouts with our voice authorisation feature
Our Call Points free up your team to be productive on the shop floor and return to Click & Collect or self-scan checkouts when your customers need them.
Customers want to see a knowledgeable team that’s in control. Ditch noisy tannoy announcements and let colleagues talk to each other, get answers and resolve issues discreetly via their Headsets.
Are you staffing help desks, deli counters and changing rooms from open till close? Based on data from our customers, staffing desks like Click & Collect or Customer Services full-time (c. 66 hours per week) could cost you an average of £30,888 per store, per year. With our VoCoVo Headsets and Call Points, there’s no need to tie colleagues down to self-checkouts or static desks. Instead, customers can tap the Call Point for assistance when they need it. By freeing up just one colleague to work elsewhere, you’ll typically recoup your installation costs within three months.
A customer calls for help. The clock starts ticking. Maybe they need authorisation at the self-service checkout or maybe they’ve discovered a faulty product at the till—but they can’t progress until help arrives. Our till point Keypads make it quick and easy for checkout colleagues to request support and our Call Points alert your team when a customer needs help at a self-checkout.
Set the tone for your customers’ shopping experience with a welcoming atmosphere and a professional team that’s in control. Our VoCoVo Headsets replace noisy tannoy announcements and let colleagues talk to each other, get answers and resolve issues discreetly via their Headsets instead.
