Wickes chose VoCoVo wireless headsets due to their robust nature, wider store coverage and ease of use. Spare parts are easily replaceable and the handsets and charging racks are specifically designed to be hard wearing, long lasting and easy to use. Another significant advantage of these headsets is the length of time that the batteries last. The headsets last longer than the stores opening hours on a single charge.
A typical installation consists of base stations to provide coverage throughout the store and yard areas, and a number of headsets creating an all informed network with two-way communications for all headset users.
VoCoVo’s robust headset solution has allowed staff to work more closely together. Despite many of Wickes’ stores having a large shop floor plus storage and yard areas, all headset users are now constantly in touch with their colleagues and can hold two-way conversations.
Not only can colleagues interact more quickly but they now feel less isolated and more engaged with each other. This has had a positive impact on morale as well as their ability to deliver excellent customer service. Customers’ questions are also being answered much more quickly, significantly improving their in-store experience.
Wickes is particularly pleased with the way that these headsets have allowed its teams to improve their service to customers. Questions can be answered much more easily and the broadcast messages mean that problems or requests can be resolved in a timely manner.
“We are really impressed with the quality of the VoCoVo headsets. Costs have been reduced as we no longer have to replace parts so frequently.”
Paul Cannon | Head of Retail IT