VoCoVo Portal
How customers use the VoCoVo Portal to get more from their connected stores
The VoCoVo Portal is your digital control centre, where Head Office teams can manage, track, support and optimise the use of VoCoVo in your stores.
System & device management
Manage devices and protect system uptime
Minimize engineer visits and control uptime by adding or removing devices, updating Call Point or Keypad messages, and rebooting remotely.
Message Cast
Direct from Head Office to store teams
Keep your store teams informed by broadcasting important updates or scheduled reminders straight from Head Office to colleague Headsets.
Real-time reporting
Understand and enhance store performance with usage reports
Monitor device usage, API integrations and telephony performance per store to set KPIs based on real-time data from your top-performing locations.
System & device management
Manage devices and protect system uptime
Minimize engineer visits and control uptime by adding or removing devices, updating Call Point or Keypad messages, and rebooting remotely.
Message Cast
Direct from Head Office to store teams
Keep your store teams informed by broadcasting important updates or scheduled reminders straight from Head Office to colleague Headsets.
Real-time reporting
Understand and enhance store performance with usage reports
Monitor device usage, API integrations and telephony performance per store to set KPIs based on real-time data from your top-performing locations.
Maximize impact with strategic insights for different stakeholders
With six permission levels and customizable access for installers, support partners, store managers, and head office teams, leverage the VoCoVo Portal to reduce support costs and optimize ROI with reports on device usage and performance estate wide.
Your gateway to integrations
Use the VoCoVo Portal to generate API tokens that seamlessly integrate your smart technology and AI services with colleague Headsets — enabling direct connectivity, real-time monitoring, and continuous optimisation.
Features
System Management
Keep engineer visits to a minimum and protect system uptime by rebooting Base Units and Controllers remotely.Device Management
Add or remove devices and change Call Point or Keypad messages when you change their locations in store.Dashboards
View the status of VoCoVo Controllers and devices across your estate to streamline maintenance.Reporting
Track device usage and telephony performance in each store to set KPIs based on your top-performing locations.Message Cast
Broadcast audio updates and reminders straight to colleague Headsets in selected teams, groups, or all stores.Integrations
Unlock and manage your third-party integrations, enabling you to connect colleagues with in-store technology.
Customer stories
How customers use the Portal to maximize their use of the Connected Store from VoCoVo
Selco
Selco is a UK trade-only building materials supplier serving a loyal customer base with over 70 stores. Team members rely on their Headsets to answer customer questions quickly and confidently across large areas (indoors and out), and listen to time-critical updates and safety reminders sent from Head Office via Message Cast.
“Associates have felt safer, more efficient and better connected to the team, while there is no doubt it has also improved our ability to deliver premium customer service."
Ian KennedyOperations Director
- VoCoVo at scale
- Retail
- VoCoVo at Scale
- Retail
- VoCoVo at scale
- Retail
Frequently asked questions
VoCoVo Portal FAQs
Get to know the VoCoVo Portal and how it works to enable fully connected stores.
Resources
Related resources
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