VoCoVo at scale

Driving your evolution to the
fully connected store

Only with VoCoVo

Every VoCoVo solution starts with team communication. But unlike any alternative, you define the rest.

Whether you choose to expand connectivity to your customers, head office teams or smart and AI technologies – you can adapt VoCoVo to meet your business goals today, and in the future.

Associate communication

It all starts by connecting your
in-store teams

Retail team headsets

Meet the S5 Pro: The only headset designed to connect retail teams

Keeping every colleague instantly connected

Lightweight, comfortable and powered by full-duplex technology for natural conversations, our Series 5 Pro Headset is the first of its kind. Our unique design keeps store associates collaborating while they work, even across your largest stores, multiple floors and outdoor areas.
Efficiency

More productive stores

Connected teams collaborate effectively across stores, completing tasks faster, because there’s no need to stop.
Customer experience

Faster customer service

All customer questions can be answered quickly when teams share knowledge with each other instantly across stores.
Wellbeing

Improve team morale

Employees feel safer and confident in their roles when they can reach each other for support at the push of a button.
Discover S5 PRO

Meet the headset engineered for retail

Learn how Series 5 Pro delivers the specific comfort, durability and performance that retail leaders and teams demand.
Discover S5 Pro
Keypads

Speed up checkouts by enabling cashiers to get help from team members in the aisles

Help at the push of a button

Keep lines moving by enabling cashiers to request assistance in seconds. This cuts idle time for recurring tasks, like replenishing receipt roll, to reduce transaction times.

Customized for your business

Keypads have eight segments that can be tailored to your brand and most common assistance requests, to target your stores’ inefficiencies and maximize operational impact.

Efficient checkouts, happy customers

When there's a problem at checkout, cashiers can use their Keypad to quickly alert the floor team and resolve it right away, creating a smoother checkout experience that keeps customers coming back.
Associate & customer communication

Connect your teams
with your customers

Two-way Call Points

Improve customer service by empowering visitors to press for quick assistance

Quick customer assistance, on demand

Activating a Call Point opens a two-way conversation between the customer and a associate's Headset, helping your teams enhance customer experience to increase sales.

Free up associates from service desks

Enable associates to work freely across all areas and only cover desks like in-store pick up or Customer Services when customers need them, to maximize associate productivity.

Place indoors or outdoors

Use Call Points externally to connect indoor and outdoor areas, place them in aisles, and move them to cover seasonal promotions for maximum revenue impact all year round.
TELEPHONY INTEGRATION

Answer every customer call by integrating telephony with your team’s headsets

Integrate your telephony provider

VoCoVo already works with leading telephony providers, and if yours isn’t on the list yet, we can add it to leverage your existing setup and reduce your telephony costs.

Answer every customer call

Give customers the same quality of service whether they call or visit your store in person, to increase sales and deliver an accessible shopping experience for every demographic.

All-in-one device

Enable associates to handle external customer calls from their VoCoVo Headsets to reduce tech burden for happier teams, lower telephony costs and increase labor efficiency.
Associate & HQ Connection

Sync your in-store operations and Head Office teams

The VoCoVo Portal

Analyse performance by connecting your Head Office teams with the VoCoVo tech in your stores

Unlock estate-wide visibility & integrations in the Portal

Reduce support costs, unlock integrations and optimize the ROI of your solution, with reports on device usage and performance across your individual stores. All in the VoCoVo Portal – the digital control center for your VoCoVo system.
  • Save on support with remote system management
  • Drive ROI with device usage and integration reports
  • Broadcast updates from Head Office to team Headsets
  • Create and manage your smart tech and AI integrations
System & device management

Manage devices and protect system uptime

Minimize engineer visits and control uptime by adding or removing devices, updating Call Point or Keypad messages and rebooting remotely.
Message Cast

Direct from Head Office to store teams

Keep your store teams informed by broadcasting important updates or scheduled reminders straight from Head Office to associate Headsets.
Real-time reporting

Understand and enhance store performance with usage reports

Monitor device usage, API integrations and telephony performance per store to set KPIs based on real-time data from your top-performing locations.
System & device management

Manage devices and protect system uptime

Minimize engineer visits and control uptime by adding or removing devices, updating Call Point or Keypad messages and rebooting remotely.
Message Cast

Direct from Head Office to store teams

Keep your store teams informed by broadcasting important updates or scheduled reminders straight from Head Office to associate Headsets.
Real-time reporting

Understand and enhance store performance with usage reports

Monitor device usage, API integrations and telephony performance per store to set KPIs based on real-time data from your top-performing locations.
Limitless integrations

Create truly connected stores by configuring smart tech & AI to alert your teams instantly

Accommodates your technology choices

Choose whatever technology serves your business goals now and in the future, to optimize the ROI of existing assets and ensure you can leverage emerging technologies.

Upgrade notifications to voice alerts

Our API converts notifications from your in-store technology into voice alerts for your teams, to free them from monitoring equipment and increase productivity.

Supports AI devices & services

From smart cameras to voice assistants and everything in between, VoCoVo is ready to integrate with AI to drive efficiencies today and prepare your business for the future.
Our commitment

We will continue to develop the fully connected store

At VoCoVo, we will continue developing every aspect of our solution to deliver what retailers and their store teams need in the pursuit of connected retail.
We are committed to

  • Working in partnership with retailers to understand their needs

  • Constantly assessing market trends and the latest technology to inform development

  • Building long-term customer partnerships based on clear roadmaps

  • Leading transformation by sharing our connected retail technology vision

Customer Stories

Meet the retail teams excelling with VoCoVo

Case Study

Asda

"VoCoVo are committed, even with the speed in which their business is growing. We have dedicated colleagues on the account who are always available to provide support, where required. VoCoVo are very much part of our business strategy and we will be actively looking at the opportunities to expand to further areas."
Stuart PeelProject Manager
Read full case study
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