Telephony integration

Answer customer calls instantly from anywhere in store

With our telephony integration, there’s no need for in-store phones or other devices – your teams can do it all from their VoCoVo Headsets.
Explore the ecosystem

Integrate any telephony provider

VoCoVo already works with leading telephony providers, and if yours isn’t on the list yet, we can add it to leverage your existing setup and reduce your telephony costs.

Answer every customer call

Give customers the same quality of service whether they call or visit your store in person, to increase sales and deliver an accessible shopping experience for every demographic.

All-in-one device

Enable associates to handle external customer calls from their VoCoVo Headsets to reduce tech burden for happier teams, lower telephony costs, and increase labor efficiency.

Telephony features on their VoCoVo Headset

With features like call parking and speed dial at their fingertips, colleagues can find answers for customers and reach Head Office or emergency services without delay.

Collaboration between stores and off-site teams

Colleagues can call other stores or Head Office to check stock, share expertise, flag security risks or get quick IT support to improve safety, reduce shrinkage and drive sales.

Safe and discreet communication

With VoCoVo Telephony, colleagues can contact external security teams or emergency services quickly and discreetly when they feel at risk – without compromising their safety.
Customer insight
86%
of customer calls not answered will not ring again
Customer insight
59%
of customers prefer to call stores for a quick answer
Customer insight
1 in 3
customers say getting their issue solved in one go matters most.

Want happier teams and cheaper telecoms?

VoCoVo can integrate with any telephony provider with an SIP (including PSTN, ISDN, and PBX). Once you're set up, your teams can ditch cordless phones for good.

  • Call the conference

    External colleagues can call in to the store team’s VoCoVo conference.

  • Call parking & transfer

    Colleagues can park calls while they find answers or transfer to a colleague.

  • Extension numbers

    Create unique extensions for specific groups or departments.

  • Speed dial

    Set up speed dials for frequently called numbers like Head Office or Support.

  • Unlimited endpoints

    Enable selected colleagues or whole teams to handle calls on their VoCoVo devices.

  • Call security

    Team members can call security discreetly when they need support.
How telephony integration works

Answer customer calls direct from team Headsets

  • Step 1: Customer calls for help

    Shoppers simply call the store’s phone number when they need help – no app or extra steps.

  • Step 2: Instant team alert

    The incoming call alert is broadcast to all store colleagues via their VoCoVo Headsets.

  • Step 3: One-touch answering

    A colleague picks up with a single button press and talks to the customer – no handset required.

  • Step 4: Smart call transfers

    If needed, calls can be seamlessly transferred to the right team member to get customers the right answer, fast.
Customer stories

How retailers take advantage of our telephony features

Fresh Market

The Fresh Market is a leading US fresh and speciality foods retailer. Voted America's Best Grocery Store for three years running, the brand has a loyal customer base and stores receive a daily influx of customer calls. By introducing VoCoVo Headsets with integrated telephony, The Fresh Market has enabled associates to answer calls quickly from anywhere in store.
“Having integrated VoCoVo’s technology with our phone system, we were instantly able to speed communication, cut out unnecessary walking, and allow our team members to remain focused on more business-critical tasks. More importantly, we are able to respond to guest needs more quickly to ensure that we never knowingly let a guest leave the store less than completely satisfied.”
Scott JonesDigital Communications Manager
Read their story
Frequently asked questions

VoCoVo Telephony FAQs

Learn more about our telephony integration and its role in fully connected stores.