Website terms of use

These terms tell you the rules for using our website www.vocovo.com and portal.vocovo.com (our sites).

www.vocovo.com and portal.vocovo.com are sites operated by Strongbyte Solutions Limited (We). We are registered in England and Wales under company number 07768497 and have our registered office at Unit 7 Wychwood Business Centre, Milton Road, Shipton Under Wychwood, Oxfordshire, OX7 6XU. Our main trading address is Unit 7 Wychwood Business Centre, Milton Road, Shipton Under Wychwood, Oxfordshire, OX7 6XU. Our VAT number is GB119982672.

We are a limited company.

To contact us, please email [email protected] or telephone our customer service line on +44 (0) 3301 373 789.

By using our sites, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our sites.

We recommend that you print a copy of these terms for future reference.

These terms of service refer to the following additional terms, which also apply to your use of our sites:

• Our Privacy Policy explains how we collect, use, and store your personal data.
• Our Cookie Policy provides information about cookies on our sites.

We amend these terms from time to time. Every time you wish to use our sites, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1st April 2025

We may update and change our sites from time to time to reflect changes to our products, users' needs, and business priorities.

Our sites are made available free of charge.

We do not guarantee that our sites or any content on them will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of service and other applicable terms of service and that they comply with them.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

We are the owner or licensee of all intellectual property rights in our sites and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and download extracts of any page(s) from our sites for your personal use and draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our sites in breach of these terms of service, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our sites or any services provided via, or in relation to, our sites for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our sites or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune, or validate AI systems or models, including, but not limited to, patterns, trends, and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our sites, or any data published by, or contained in, or accessible via, our sites or any services provided via, or in relation to, our sites for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in this policy.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

You may link to our home page, provided you do so in a fair and legal manner and do not damage our reputation or take advantage of it.

You must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our sites in any website that is not owned by you.

Our sites may not be framed on other sites, and you may not create a link to any part of them other than the home page.

We reserve the right to withdraw linking permission without notice.

The website to which you are linking must comply in all respects with the content standards set out in this policy.

If you wish to link to or use the content on our sites other than that set out above, please contact [email protected].

“VoCoVo” (trademark no. UK00914666382) and figurative mark (trademark no. UK00004017156) are worldwide trademarks of Strongbyte Solutions Limited. You are not permitted to use them without our approval unless they are part of the material you are using as permitted under the How you may use material on our sites section above.

The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.

Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our sites. You should use your own virus protection software.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our sites or any part of it. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites or any other equipment or network connected with our sites. You must not interfere with, damage or disrupt any software used in the provision of our sites or any equipment or network or software owned or used by any third party on which these sites rely in any way. You must not attack our sites via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Whether you are a consumer or a business user:

• Please note that we do not offer goods or services to end consumers.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• The limitations and exclusions of liability that apply to liability arising as a result of the supply of any products to businesses will be set out in our Terms and Conditions in our Sales Agreements.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or any content on them.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our sites; or
• use of or reliance on any content displayed on our sites.

In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• We do not offer goods or services to consumers.
• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We will only use your personal information as set out in our Privacy Policy.

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.