How VoCoVo Can Help Grow Your Business

Article by Olivia Robinson | 23rd May 2019

Like all things that grow, many companies benefit from external influences to help them thrive. At VoCoVo, we’re able to bring that magic, offering you innovative communication solutions to drive your business growth.

In this article, we show you exactly how our suite of products has already helped 4,000+ individual stores grow better and how the right VoCoVo solution can help you achieve the same.

How we can contribute to your business growth

Stronger team communication

Growth starts from the roots, and in business terms that means your staff. It’s imperative your team is given a voice to empower them and release the magic through customer experience. At the end of the day, happy, motivated, connected teams produce the best results for your customers and your bottom line. Our solutions improve four key factors that influence your business growth:

  • Drive team efficiency

Our team communication solutions are easy to use, save colleagues time and energy, and help all members work together. Through our streamlined solutions, we’re able to connect colleagues across stores, restaurants, warehouses, and sites around the world. Our wireless technology also means team members can take customer phone calls on the go and open tills at the push of a button.

  • Improve colleague safety

Whether you’re a small convenience store with two team members or a large retailer with isolated areas in warehouses or storage rooms, store colleagues will feel safe and connected while at work thanks to VoCoVo. If you have colleagues working in isolated locations, late at night, or early in the morning, our wireless headsets and handsets make them feel more connected to their colleagues, all with the push of a button.

  • Boost employee morale and motivation

Team communication via our headsets promotes work relationships, improves safety, and makes daily tasks easier for staff colleagues. Headset and handset users enhance communication around the business, wherever the location, and employees feel well equipped to serve customers and handle any queries.

  • Manage loss prevention

VoCoVo’s technology solutions make it easy to report shoplifting and other incidents with a push of a button, whilst alerts about stock levels and store incidents can be broadcast to headsets and handsets, improving response time to emergencies like freezer temperature increase.

Unparalleled customer experience

In order for growth to occur, you need to keep your customers satisfied and meet their ever-soaring service expectations. We’ll help you sustain customer loyalty and enhance the experience they have when they walk through your doors.

  • Improve service quality

One of the best ways for brick-and-mortar businesses to compete with e-commerce giants is to offer outstanding customer service. Employees need to be highly accessible and, where possible, to offer proactive service.

  • Increase speed of service

No-one likes queuing or struggling to find a member of staff, especially when it’s possible to buy products easier and quicker online. Our team communication solutions improve customer loyalty and drive sales by helping you serve customers faster – whether that’s in a store, restaurant, or events venue.

  • Make products easy to find

The larger the store, the harder it can be to find the product you’re looking for. In such a scenario, shoppers are increasingly taking their business elsewhere. VoCoVo offers a simple way around this, helping busy shoppers get immediate assistance and making team members easier to identify. This is made possible through our hardware products like the CallPoint.

  • Stay ahead of trends

recent survey revealed that 65% of C-level executives rank ‘improving customer experience’ as the most important overall business objective, even above net profit and revenue growth. With VoCoVo, it’s easy to stay ahead of the latest customer expectations. We’re constantly updating our product suite to respond to changing consumer and market forces.

Interested in improving your customer experience within retail? Read our article to find out more.

Business growth impact: the numbers

Don’t just take our word for it; the proof is in the results we receive from our customers. We’ve been working with major brands such as Tesco, TGI Fridays, Halfords, and Wickes to help grow their businesses. In fact, we’re installed in over 4,000 individual locations across the globe, with more to come. Here are just some ways we’ve impacted our customers:

  • 198% increase in how quickly colleagues are able to help with customer enquiries
  • 70% decrease in store theft
  • £2.5million efficiency savings year on year
  • 87% think they are better equipped for serving customers
  • 52% increase in how safe colleagues feel at work

Discover how we’ve helped one of the UK’s major home improvement retailers by reading their case study.

Let VoCoVo nurture your business growth

Digitalisation is leading to new market challenges but it’s also providing today’s businesses with innovative ways of addressing them. Smarter working trends are enabling teams to communicate in the workplace, presenting a phenomenal opportunity for today’s businesses to minimise inefficiencies, drive sales, and transform business operations.

Now, some of the world’s largest retailers are adopting innovative communication technologies that bring teams together, enhance customer experience throughout their stores, increase sales, and improve safety and security.

If your business is ready to grow, VoCoVo is ready to hear from you.

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