6 ways VoCoVo will transform your team communication

Article by Martyn Jones | 29th September 2020

Customers and colleagues deserve better

In busy stores, communication can be a struggle. If you rely on walkie talkies, it’s difficult to communicate efficiently. Stores without these depend upon colleagues looking for each other to answer customer questions. And worse still, is the traditional tannoy system, meaning that everyone can hear the team’s messages. 

What can be done to transform your team communication?

1. Instant effective communication

At the touch of a button all colleagues can access crystal clear communication, listening to each other speak as if in the same room. Especially in stores with lower manning levels, this can transform the effectiveness of your team communication. 

In some stores, colleagues have to carry multiple phones and a walkie talkie. VoCoVo uses only one device for all phone and internal communication. 

Walkie talkies can be difficult to interact with, especially as a trainee. Our headsets are easy to use, with a single button. This makes teamwork easier and more instant, unlike more traditional devices. 

With VoCoVo, you get instant effective communication, straight away. This drives higher levels of productivity across your store.

2. Rapidly resolve queries

Instead of leaving to look for relevant colleagues, with VoCoVo, customer questions can be answered on the spot. 

Using a single team conference puts everyone’s expertise in the same place, meaning all queries can be dealt with. In larger stores, colleagues can have multiple conferences in play, across specific departments or floor levels, saving wasted time and effort, so that colleagues can instantly communicate with the relevant person. 

Whether it’s a question about pricing, refunds, stock levels or an expert’s guidance, VoCoVo puts the whole team’s knowledge at the touch of a button. 

3. Call for assistance in an emergency

Some colleagues are more vulnerable than others, for example in petrol stations or during later shifts. VoCoVo provides instant access to communication through our headsets, meaning that if something happens, a colleague can rapidly summon assistance.

Whether it’s a checkout colleague in a larger store, facing an abusive customer, or a colleague working single-handedly against a potential case of shoplifting, our headset enables colleagues to discreetly notify security or their wider team. For stores with smaller, reduced teams, this can transform how supported and safe colleagues feel.

4. Instant communication company-wide

Communication doesn’t just happen internally within stores. It is also vital between stores, regions or between Head Office and its teams. VoCoVo will transform team communication company-wide, by enabling colleagues to share information widely and securely.

Our Portal enables instant messaging to the right people, or the entire team. It transforms company wide communication, enabling teams to communicate wherever they are. We’ve seen examples of colleagues within HQ using our solution to send notifications about credit card authorization issues across their entire company. By logging into the Portal, a message can be generated in a number of ways, then issued instantly across all stores, or relevant stores, notifying colleagues of card authorisation problems. This process also works for product recalls, by letting stores know rapidly when a product must be recalled. 

5. Telephony integration

Alongside company wide communication, we’ve also integrated our solution with multiple telephony providers including Cisco, Avaya, Broadcom, RingCentral, twilio and Mitel. 

This enables colleagues to connect to any other colleague in any store. For regional managers, this empowers team leaders to stay connected to the stores in the region. It also connects Head Office quickly and securely with every store. 

Within companies, this telephone integration is supported by a bespoke speed dial function, enabling busy colleagues to quickly dial relevant numbers for technical support. Thanks to our unique telephony integration, we can transform wider team communications.

6. Secure communication

Walkie talkies are less secure forms of communication. Anyone with a device can hear the inner workings of a store, meaning that internal communication isn’t secure.

With VoCoVo, you don’t need to worry about someone else listening in. Our channels are protected from external interference. Teams can be reassured that when they’re communicating, it’s totally secure.

We can help colleagues to communicate effectively and instantly, so that your teams can resolve queries and collaborate wherever they are.

Get in touch with us today to find out more.

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