In-store communication solutions for retail & wholesale

Our wireless headsets for retail stores enable crystal clear conversations in every part of your business. They’re specially designed to be lightweight and robust.

Each member of the team only needs one device to stay connected. Retail communication headsets and handsets offer a range of ways to communicate – including real-time event messaging, telephony, two-way calls, and emails.

You can add other products as and when you need them, such as VoCoVo CallPoints, Checkout KeyPads, and telephony integration.

Read on to find out more about how VoCoVo is impacting the retail sector.


Contents

Retail & wholesale sector challenges

Types of retail & wholesale technology solutions

VoCoVo in action: Wickes Case Study

Five impacts VoCoVo’s had on retail & wholesale clients

How can you implement VoCoVo technology solutions across your business?

The future of retail & wholesale sectors

Built around your retail or wholesale business


 

Digitalisation is leading to new market challenges across the retail and wholesale sectors but it’s also providing today’s businesses with innovative ways of addressing them.

Smarter working trends are enabling new ways for teams to communicate in the workplace, presenting a phenomenal opportunity for today’s Tier 1 retailers to minimise inefficiencies, drive sales, and transform business operations.

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Retail & wholesale sector challenges

According to research by Salesforce, 67% of consumers and 74% of business buyers say they’d actually pay more for great customer experience. But with the constant shifts in demands, many retailers are failing to match their customer’s expectations, causing lapses in the buyer’s journey and costing them missed revenue and even customer loyalty.

In fact, a study revealed that 96% of shoppers leave stores empty-handed, with over 51% equating to checkout lines being too long, whilst poor customer service resulted in over 39% of shoppers leaving the store.

As well as lengthy checkout lines and poor customer service, other common hurdles retailers & wholesalers face include:

Today, innovative communication technologies are presenting exciting new opportunities for retailers of all kinds to bring their teams together and address many of the challenges they are facing across their brick-and-mortar stores.

Find out what retail consumers’ seven biggest customer experience pain points in 2019 are.

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‘This system worked fantastically at our Jack’s stores. The headsets and ‘call forward’ system helped our staff to work flexibly, respond to the needs of customers and their colleagues'
Andy Newbould, Jack's by Tesco
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Types of retail & wholesale technology solutions

With the installation of communication technology such as VoCoVo’s hardware products and software systems, businesses across the globe are facing customer demands head on, ultimately improving the productivity, efficiency, and safety of staff, as well as customer experience and overall revenue.

Want to increase your store efficiency? Here are seven quick and effective ways.

Our retail communication solutions are perfect for small stores where employees want to talk to colleagues in other locations. They’re also highly scalable, making them ideal for large retailers that want to connect employees across warehouses, shops, and car parks. They can even connect your stores to different sites around the world.

But which products from our suite do retailers favour?

The most common hardware solutions are our headsets, handsets, CallPoints, and KeyPads, whilst our most popular software system, telephony integration, and our unique Business Intelligence Portal connects their stores and their teams, ultimately helping to bring Tier 1 retailers together.

 

Roll over the blue dots to see the benefits VoCoVo can bring to your business

The floor manager’s VoCoVo Handset is on his desk in loudspeaker mode while he monitors headset communication activity on the shop floor.

An 'urgent product recall' request has been received

The Manager confirms via his smart phone app that the request had been actioned and completed. Head Office system automatically updates with store 'product recall' status.

A customer is choosing a new television, but can’t decide which model.

So he requests assistance from store staff via the VoCoVo Customer CallPoint. He hears the assistant saying she is on her way via the CallPoint’s Audio TalkBack feature.

A multi-tasking retail assistant has answered an incoming customer telephone call using the call handling function on the VoCoVo headset.

A retail assistant is with a customer on the shop floor checking the whereabouts of an order.

She speaks instantly with the supervisor at the offsite warehouse via their headsets and then confirms to the customer that the product is being dispatched.

A retail assistant is using her VoCoVo smart phone app to check the product pricing and stock levels.

A checkout operator has pressed ‘pricing enquiry’ on the VoCoVo Checkout KeyPad.

Her supervisor is using his VoCoVo headset to speak with her and resolve the query. The checkout operator hears his answer via the KeyPad.

A Real-Time event alert has been received onto the supervisor's smart phone notifying her that freezer four's temperature is rising and needs immediate attention.

The retail assistant hears a message on her VoCoVo Headset, ‘Customer assistance – Audio department’.

She uses the Push-to-Talk button on her VoCoVo headset to speak with the customer via the CallPoint’s Audio TalkBack feature.

 

VoCoVo in action: Wickes Case Study

Wickes, a major British home improvement retailer and garden centre, needed to replace their old communication system with a more robust and reliable system staff could rely on. Because their existing wireless headsets were frequently faulty (resulting in large repair bills), Wickes wanted communicative technology that was cost-effective, easy to run, and ultimately built to drive efficiency and increase service quality to store customers.

VoCoVo’s robust headset solution has allowed Wickes staff to work more closely together, increasing staff interaction and engagement. This had an instant impact on customer service and reduced expenditure on spare parts.

To read more about how Wickes transformed their staff communication and customer experience, download the full case study now.

 

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“We’re really impressed with the quality of the VoCoVo headsets. Costs have been reduced as we no longer have to replace parts so frequently.”

Paul Cannon, Head of Retail IT, Wickes

Download Case study

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Five impacts VoCoVo’s had on retail & wholesale customers

VoCoVo is installed in over 4,000 individual locations and growing across the globe, and the results have been overwhelming:

  1. 198% increase in how quickly colleagues are able to help with customer enquiries
  2. 70% decrease in store theft
  3. £2.5million efficiency savings year on year
  4. 87% think they are better equipped for serving customers
  5. 52% increase in how safe colleagues feel at work

 

How can you implement VoCoVo technology solutions across your business?

VoCoVo’s team communication solutions can be integrated with your existing telephone systems, third-party devices, and monitored remotely 24/7.

To implement VoCoVo into your business, you need to follow a number of steps in order to create a Proof of Concept (POC). Our 90-day PoC gives your business the opportunity to trial our product(s) in a small number of select stores before investing in a rollout across your brand. If the product(s) is not right for you, we simply remove the PoC with no hassle, and without any hidden costs, ensuring your business is not left out of pocket.

There’s no set cost for implementing VoCoVo in your workplace; it simply depends on the products you want to purchase and the size of your environment. You can inquire for an online quote and a ball-park figure will be calculated as to how much the project could cost.

Find out the exact steps you need to take in order to create a VoCoVo POC. Download our handy guide.

 

The future of retail & wholesale sectors

The widespread adoption of ecommerce continues to raise questions about the future of brick-and-mortar retail. It’s no secret that physical stores are struggling to satisfy ever greater customer expectations, while even established high-street names are closing their doors due to the popularity and convenience of online shopping.

Connected technology that empowers teams to wow customers and exceed their expectations of retail service, increase efficiency by connecting colleagues around the store, and make stores safer for staff, is key to dispelling these industry challenges. Our success in helping retailers to achieve this speaks for itself.

‘This system worked fantastically at our Jack’s stores’, Andy Newbould, of Jack’s, part of the Tesco family. ‘The headsets and “call forward” system helped our staff to work flexibly and respond to the needs of customers and their colleagues.’

Interested in implementing VoCoVo into your retail or wholesale business? Download our POC guide below that walks you through each step.

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Built around your retail or wholesale business

Our retail communication solutions are perfect for small stores where employees want to talk to colleagues in other locations.

They’re also highly scalable, making them ideal for large retailers that want to connect employees across warehouses, shops, and car parks. They can even connect your stores to different sites around the world.

 

Key Benefits

Monitor stock levelsIncrease sales
VoCoVo clients enjoy a rapid return on investment
Reduce checkout queues
Connect cashiers with colleagues on the shop floor
Improved safety of staffImprove customer experience
Empower colleagues to assist customers quickly and efficiently
Answer and direct phone callsNever miss a call
Headsets and handsets integrate with telephony
Boost employee experience
Connect colleagues across your retail or wholesale business
Find collegues fasterReduce the number of devices
Replace walkie talkies and phones with multifunctional devices
Minimise store costs
Optimise staffing levels and spend on replacement parts
Future-proof your stores
Add new devices and communication points as needed

 

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Read more about VoCoVo in retail & wholesale