In-store communication solutions for retail and wholesale

Our wireless headsets for retail stores enable crystal clear conversations in every part of your business. They’re specially designed to be lightweight and robust.

Each member of the team only needs one device to stay connected. Retail communication headsets and handsets offer a range of ways to communicate – including real-time event messaging, telephony, two-way calls, and emails.

You can add other products as and when you need them, such as VoCoVo CallPoints, Checkout KeyPads, and telephony integration.

 

Roll over the blue dots to see the benefits VoCoVo can bring to your business

The floor manager’s VoCoVo Handset is on his desk in loudspeaker mode while he monitors headset communication activity on the shop floor.

An 'urgent product recall' request has been received

The Manager confirms via his smart phone app that the request had been actioned and completed. Head Office system automatically updates with store 'product recall' status.

A customer is choosing a new television, but can’t decide which model.

So he requests assistance from store staff via the VoCoVo Customer CallPoint. He hears the assistant saying she is on her way via the CallPoint’s Audio TalkBack feature.

A multi-tasking retail assistant has answered an incoming customer telephone call using the call handling function on the VoCoVo headset.

A retail assistant is with a customer on the shop floor checking the whereabouts of an order.

She speaks instantly with the supervisor at the offsite warehouse via their VoCoVo headsets. The retail assistant confirms to the customer that the product is being dispatched today.

A retail assistant is using her VoCoVo smart phone app to check the product pricing and stock levels.

A checkout operator has pressed ‘pricing enquiry’ on the VoCoVo Checkout KeyPad.

Her supervisor is using his VoCoVo headset to speak with her and resolve the query. The checkout operator hears his answer via the KeyPad’s Audio TalkBack feature.

A Real-Time event alert has been received onto the supervisor's smart phone notifying her that freezer four's temperature is rising and needs immediate attention.

The retail assistant hears a message on her VoCoVo Headset, ‘Customer assistance – Audio department’.

She uses the Push-to-Talk button on her VoCoVo headset to speak with the customer via the CallPoint’s Audio TalkBack feature.

 

Built around your retail or wholesale business

Our retail communication solutions are perfect for small stores where employees want to talk to colleagues in other locations.

They’re also highly scalable, making them ideal for large retailers that want to connect employees across warehouses, shops, and car parks. They can even connect your stores to different sites around the world.

 

Key Benefits

Monitor stock levelsIncrease sales
VoCoVo clients enjoy a rapid return on investment
Reduce checkout queues
Connect cashiers with colleagues on the shop floor
Improved safety of staffImprove customer experience
Empower colleagues to assist customers quickly and efficiently
Answer and direct phone callsNever miss a call
Headsets and handsets integrate with telephony
Boost employee experience
Connect colleagues across your retail or wholesale business
Find collegues fasterReduce the number of devices
Replace walkie talkies and phones with multifunctional devices
Minimise store costs
Optimise staffing levels and spend on replacement parts
Future-proof your stores
Add new devices and communication points as needed

 

Stores work better connected

With VoCoVo, the whole team can talk, listen, and help at the touch of a button.

For example, a customer presses a VoCoVo CallPoint to get served at a click and collect desk. Colleagues are instantly notified via their retail store headsets and go to help the customer.

A sales assistant is asked a question they don’t know the answer to. They use their handset to get advice from specialist colleagues without leaving the customer’s side.

A cashier uses a VoCoVo KeyPad to request pricing information. Their colleague confirms the item’s price via their retail store headset. The cashier doesn’t have to wait for their colleague to return from the other side of the store and is able to continue serving customers.

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‘This system worked fantastically at our Jack’s stores. The headsets and ‘call forward’ system helped our staff to work flexibly, respond to the needs of customers and their colleagues'
Andy Newbould, Jack's by Tesco
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Read more about VoCoVo in Retail & Wholesale