Communication solutions for restaurant & event venues

Our communication headsets for theatre, event venues, and restaurants enable crystal clear conversations in every part of your business. We also offer wireless handsets.

Both types of devices are specially designed to be lightweight and robust for fast-paced environments. No wires, cables, or battery belts required.

Each member of staff only needs one device to stay connected. Headsets and handsets offer a range of ways to communicate – including real-time event messaging, telephony integration, two-way calls, and emails.

You can add other products as and when you need them, such as VoCoVo CallPoints and KeyPads for ticket desks and box offices.


Contents

Restaurant & event venue sector challenges

How teams are improving communication in hospitality

How VoCoVo can further improve your team’s communication

5G: Changing the way we see events

The future of restaurant & event venue sectors

Built around your restaurant or event venue business


 

In recent years, the popularity of restaurant and event venue sectors has grown. With consumer expenditure for restaurants and cafes reaching near £88 billion in 2017, combined with the events sector’s worth of £42.3 million, these industries are under increasing pressure to digitalise and meet growing customer demands to keep such trends alive.

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Restaurant & event venue sector challenges

One of the main challenges that event venues and (especially) restaurants face is missed calls. Whether calls go unheard or employees are simply too busy to answer the phone, the average UK company loses £12,000 a year due to missed calls. Across the UK, that amounts to a combined total of £30 billion.

With these damaging statistics and the fact that 85% of customers whose calls aren’t answered will not call back, hospitality services are seeking quick-win solutions to literally answer their needs.

As well as missed calls, restaurant and event venues also face other challenges including:

  • Delays in service due to staff efficiency or communication with other departments e.g. the kitchen to the restaurant floor
  • Changing consumer habits around where, why, and how often they eat out
  • Lengthy queues at checkout desks
  • Deliveries are waiting longer than expected
  • Delayed stage shows due to lack of communication if a problem arises e.g. props, scenery, lighting

Today, innovative communication technologies are presenting exciting new opportunities for restaurants and event venues of all kinds to bring their teams together and address many of the challenges they are facing.

Explore what hospitality industries are doing to ‘answer’ their missed call issues.

 

Top Curve
“Although, not a West End Theatre company, the demands we place on our equipment are no less exacting. This solution is perfect for its simplicity in set-up. The super-light headsets are unobtrusive and blend seamlessly into the background and most importantly, the crystal clear and easy communication that lets us ‘forget about the kit’ and get on with the job in hand.”
Blakeney Players
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How teams are improving communication in hospitality

Your team is the heartbeat of your hospitality business. Whether you’re in the competitive cafe scene or a restaurant chain, your ability to deliver winning service comes back to your people.

But behind many calm, seemingly efficient customer-facing teams is poor organisation, stressed staff, and strained management. The secret to smoother service? Better communication.

With customer demands soaring, teams have taken to numerous, cost-effective, and quick-win communication techniques to improve efficiency and productivity:

  • Employee check-ins
  • Group chats
  • Anonymous feedback
  • Organised team employee social events

To find out how these methods can improve your team’s communication, read our article.

 

How VoCoVo can further improve your team’s communication

With VoCoVo, staff can talk, listen, and better help their customers at the touch of a button.

When equipped with a call handling function, headset solutions not only enhance communication across the team but mean any staff employee can accept a phone call wherever they are in the store.

Our headsets are also linked with rugged handsets that can be placed around any part of the store. A loudspeaker mode plays a clear and communicative tone when an incoming call is received, making call notifications easier to hear even in busy hospitality environments.

An alternative to these handsets also exists in the form of telephony integration that can connect your current phone system with the headsets. Incoming calls can then be directed through an auto-attendant. The multiple-communication function also enables users to speak to different people at once, particularly useful if a customer has a booking or allergy query that the user needs further help answering. This not only improves efficiency but also saves staff employees from having to carry around multiple devices.

 

Roll over the blue dots to see the benefits VoCoVo can bring to your business
restaurants and events | VoCoVo

There’s an urgent problem! The Stage Manager speaks instantly with her team located around the theatre via their VoCoVo headsets.

This person is using his VoCoVo headset to communicate instantly with his sound & lighting colleagues via their VoCoVo headsets.

Urgent maintenance problem! The Maintenance Manager is contacted instantly via his VoCoVo headset and is on his way.

The manager has her VoCoVo handset on loudspeaker mode so she can monitor headset communications.

Urgent last minute change! This person is using her VoCoVo handset to speak instantly with a colleague on his VoCoVo Headset.

Box Office Assistant requests immediate ‘manager assistance’ using the VoCoVo KeyPad. Her manager is communicating with her via his VoCoVo headset to resolve the query. The assistant hears the reply via the KeyPad’s Audio TalkBack feature.

A delivery has arrived! The driver presses the CallPoint. Theatre staff hear the message on their VoCoVo headsets and immediately let the driver know they're on their way via the CallPoint Audio TalkBack feature.

 

5G: Changing the way we see events

With EE launching 5G and many other competitors to follow suit, the mobile network technology has already been tipped to change the way we see events.

Equipped with 1,000 times more speed than 4G, event tech, cloud-based apps will be faster and more reliable allowing developers to push the boundaries with future innovations.

In a video released by EE at Wembley Stadium, the power of 5G is already allowing tours of stadiums and venues to be made virtual, all with a simple point of your mobile phone. Labelled as ‘bringing your tour to life’, by pointing your phone at say, the stadium’s arch, an automatic graphic of how tall it is will appear, whilst a 360° scan of Wembley’s empty seats or press conference room suddenly turns it into a sell-out venue packed full of spectators and journalists.

Wembley Stadium isn’t the only venue benefiting from the 5G-powered smart app. Hotel guests can control their rooms or even communicate with chatbots to find nearby attractions, and event spaces can create customised apps to share helpful info like maps, historical locations, and even the personalities of their unique employees.

 

The future of restaurant & event venue sectors

It’s no surprise that the future of restaurant and event venues is heavily based around innovative technology. By 2025, it’s believed artificial intelligence and virtual reality may become a regular citing within the hospitality industry, with 50% of customers saying it would improve their overall restaurant experience.

Rewind to the present day and hospitality industries are taking on challenges with the implementation of innovative team communication solutions, allowing for improved service with better efficiency and productivity from teams. With this improved service, customer retention is likely to remain high, meaning fewer consumers are likely to turn to ‘mobile meals’ and takeaways.

We’ve already witnessed a glimpse of the future through 5G and the power of virtual tours and events. As technology advances it may not be long before you see your favourite footballers or band perform virtually in your own living room.

Interested in implementing VoCoVo into your restaurant or event venue business? Download our POC guide below that walks you through each step.

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Built around your restaurant or event venue business

Our event and restaurant communication solutions are perfect for small sites where employees want to connect with colleagues in other locations.

They’re also highly scalable, making them ideal for large enterprises that want to connect employees across kitchens, bars, restaurants, and stages. They can even connect your venue to different sites around the world.

 

Key benefits

Drive increased sales
VoCoVo clients enjoy a rapid return on investment
Reduce queues
Connect front of house staff with colleagues across the business
Improve customer experience
Empower staff to assist customers quickly and efficiently
Answer and direct phone callsNever miss a call
Headsets and handsets integrate with telephony
Boost employee efficiency
Connect staff in an instant and encourage teamwork
Reduce the number of devices
Replace walkie talkies and phones with multifunctional devices
Find collegues fasterMinimise employee costs
Optimise staffing levels and reduce unplanned overtime
Future-proof your restaurant
Add new devices and communication points as needed

 

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Read more about VoCoVo in Restaurants and Event Venues