We’ve built out a set of FAQ’s that will answer many of the questions you may have about VoCoVo products, how they work and how they can be configured.
VoCoVo has been proven to increase productivity, improve customer service and maximise resources. Don’t just take our word for it, literally thousands of people are using VoCoVo team communications solutions every day, making their lives easier and their customers happier.
Tesco, ASDA, Morrisons, B&Q, The Co-operative, Pets at Home, Wickes, Halfords, Dunelm Mills and Primark.
In short, no.
Crystal clear, multi-way team communication is just ground-level functionality and VoCoVo smart headset are just part of a family of VoCoVo hardware that combines to bring a voice-led tech layer to operations and service delivery.
VoCoVo has the potential to impact store, backroom and warehouse operations at every level, in every department.
No, VoCoVo is very different from two way radios. VoCoVo uses digitally encoded speech which means it is more secure and significantly clearer than normal two-way radio. VoCoVo also uses full-duplex speech which means that two or more people can speak at the same time, similar to having a conversation on the telephone.
Instead of competing with Wi-Fi dependent systems, VoCoVo runs on its own frequency dedicated to carry voice communication in a local environment. If your Wi-Fi goes down, no big deal. VoCoVo keeps on running and the show goes on.
An internet connection is required should you want to access additional features such as our insight portal, customisable Call Points and various integrations.
An entry level VoCoVo solution is designed to be simple, quick and easy to install. If you can put up a shelf, you can install VoCoVo. For larger scale VoCoVo solutions we offer installation services by our team of trained engineers.
Of course. Just get our attention via LiveChat, LinkedIn, phone, email or completing this request form.
Call us on +44 (0) 3301 373789 or email on [email protected] and we can get things moving, and have you up and running with VoCoVo in no time, letting you take the next step to great customer service.
From a full charge, the battery will last up to 48-hours.
A basic VoCoVo ‘Go’ setup powered by a single Base Unit will cater effortlessly for most small and medium sites.
Repeaters around a single Base Unit amplify the signal into hard-to-reach corners. Whether you need more Base Units or Repeaters will come down to the site footprint.
For enterprise and warehouse scale installs covering vast floor space, you’ll need a Controller Unit able to service around 1,000 headsets across vast, olympic-scale sites.
A single base unit can cover up to 84,000 sq ft however store infrastructure and internal layout can affect this. For retail-park style, open space stores, a base unit typically covers 25,000 sq ft. For high street stores with older buildings we see a base unit cover around 10,000 sq ft.
There are three different wearing styles for the VoCoVo headset. We offer headbands (over-head/ear), neckbands (over-head/ear) and ear hooks (in-ear). These wearing styles are interchangeable and the headset simply clicks on.
For hygiene reasons, we suggest that every colleague that will be using headsets has their own wearing style. Headsets are shared devices.
Use a 70% isopropyl alcohol wipe or Clorox disinfecting wipes and gently wipe the exterior surfaces of your VoCoVo devices. Do not use bleach, avoid getting moisture in any openings and do not submerged the devices in any cleaning agents as this will result in damage.
Each base unit will hold 29 devices (headsets, keypads, call points or handsets) but there is no limit to the amount of Base Units a store can have.
If you have a basic VoCoVo ‘Go’ setup, then 29 headsets is your limit.
By simply connecting a VoCoVo Controller, you’ll have a much broader signal range and device capacity. Comfortably you’ll be able to serve 1,000 headsets simultaneously.
VoCoVo provides full-duplex capability, allowing six people to be able to talk at one time. This gives colleagues the ability to have multiple conversations at one time without needing to wait for others to finish.
The headset is a lightweight device, with a total weight of 45g (including wearing style)
The VoCoVo headset is a robust device, built for busy retail environments. The headset is capable of being dropped from 1.7m.
VoCoVo offers a handset and T-coil adapter for those who have hearing impairments. This gives colleagues the same capabilities as the headset and still allows for discreet communication.
No, you may choose an entry level configuration of VoCoVo that is a voice system. This is perfect for independent retailers looking to improve staff communication within their store by replacing noisy loud speaker messages. VoCoVo can really make a difference to the customer experience, improve efficiency on the shop floor and at the checkout. If you wish to upgrade you may add some or all of the additional features (such as Call Points and Keypads) at a time to suit you.
Yes, we have video tutorials available online showing you how to get the best out of VoCoVo and our technical support team are available online to help with any additional questions.
All products hold a one year manufacturers warranty which is automatically registered upon dispatch from our premises. Warranty registration of the products is not required from the customer, as records are held centrally by VoCoVo.
Upon receipt of goods-in, VoCoVo will record each return by the date received, customer purchase order number, part number, serial number and reason for return. VoCoVo will then perform a technical assessment. The technical assessment will categorise the item into one of the following: STD (Standard Warranty), BER (Beyond Economical Repair) or NFF (No Fault Found).
Upon receipt of approval by the customer, the item will be repaired or replaced, logged out and returned within 5-10 working days by courier.
VoCoVo hardware is light, durable and robust enough to get knocked around in busy environments without damage.
For any support/technical issues, please contact [email protected]
We offer three different support packages to customers; extended 5 year warranty, MaaS and DaaS. Please see ‘VoCoVo ARR Care Packages’ for comparisons.
No, VoCoVo can be connected to a standard electrical socket or an electrical spur. To get the best from the system we recommend that the Controller is positioned in a central location and mounted high up to improve coverage.
No, VoCoVo uses a license free radio frequency, which means you do not need permission or pay a license fee to use it. Furthermore because the technology we use is digitally encrypted it is less likely to interfere with other radio frequencies.
We configure on a store-by-store basis so that it is easy for installers to identify what kit is required. This can then either be sent to a central location (HQ or installation company) or can be sent to each individual store.
VoCoVo equipment typically runs on a 3-month lead time. We typically hold enough stock to start a major roll-out so that the customer does not have to wait 3-months to begin.
For ad-hoc or smaller orders, we have a 3-5 day lead time.
From the point of PO, assuming legals, network and commercials are agreed, we require 10 days to mobilise and begin site surveys.
The infrastructure of each store is different and so will have different signal coverage strength. By completing a site survey, we can determine how many base units are required, where they are best positioned throughout the store, if there is room in the comms cabinet for our controller and what cabling is required. This eliminates the risk of re-visits and aborted installations.
Site surveys are non-intrusive to the store. A survey involves moving a Base Unit around the store and measuring a signal reading off of a VoCoVo handset. This is all done on the shop-floor by a trained installation professional.
For hard installations that involve cabling and attaching base units at height, it is highly recommended for this work to be complete out of trading hours.
Depending on the size and complexity of the system, VoCoVo can be installed in a few hours with the minimum of fuss.
The System Management Platform runs at 99.5% uptime. If this platform was to go down or could not be accessed because of WiFi issues, this will not affect the kit in-store.
The SMP enables users to remotely access and support all stores, view battery health, pull usage reports and schedule messages that can be typed, spoken or attached to a single controller or a group of controllers.
The SMP allows for two user levels: admin or general user.
General Users have the following capabilities:
Administrators have the above capabilities as well as the following:
Payment should be received within 30 days from invoice.
Just email [email protected]