Hardware |
Call Points

Deliver your best service

Free-up your team and empower customers to request assistance when they need it, with our wireless customer Call Points.

On-demand service

Your VoCoVo Call Points

Designed to be paired with our VoCoVo Controller, our wireless Call Points let customers request assistance where and when they need it. Touching the call button immediately sends an audio message to your team’s VoCoVo devices, letting them know that a customer needs help and where to find them.

Explore our ecosystem
How it works

Your VoCoVo Call Point

For customer service that never slips

Empower your customers with service that responds to them

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Scaleable & easy to install

VoCoVo is a fully-modular solution that’s designed around your business and ready to grow when you are.

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No Wi-Fi

A dependable connection that doesn’t put strain on your Wi-Fi network for communication.

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Unbeatably secure

VoCoVo keeps your conversations confidential. With no more open radio frequencies or PA announcements.

Press for assistance

Help your customers faster

Give your customers great service, on-demand. Our Call Points free up your team to stay productive on the shop floor and cover desks like Click & Collect, Customer Services, or self-checkout remotely. Answer their questions quickly by giving your team the option to respond remotely via the Call Point when they don’t need to attend in-person. The Call Point flashes to let customers know their request has been received.

Calculated savings

Flexible staffing

Track when and how often customers use desks like Click & Collect or Customer Services, monitor how quickly your team responds to calls, and assign resources accordingly. Then unlock all those working hours wasted behind quiet desks. Our Call Points free up teams to work on other tasks around the store, without being tied down to one location.

Designed for retail

Supercharge every corner of your store

No matter how large your stores are, expert advice is always close at hand with our customer Call Points. They can be positioned almost anywhere—by paint mixing machines or locked cabinets, at delivery points, Customer Services, or Click and Collect counters.

The best part? They’re 100% mobile and are easy for team members to pick up and move around the store. Whether you’re rearranging for a seasonal sale or adding a POS display, Call Points can be there to help customers and empower your team.

“The flexibility of the Call Points means that we can move them around the store whenever necessary. This is vital as we constantly move stock around the store.”

Long battery life

Power you can count on

Depending on usage, VoCoVo Call Points typically only need to be charged every 90 days. With your choice of mains or battery charging, Call Points can be positioned almost anywhere and moved around easily.

Reporting

Unlock usage data and statistics

With Call Point data and statistics, your business can make customer service a store performance metric. Monitor response times, check Call Point usage, and identify training requirements to improve performance—only available with your VoCoVo support package.

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Wireless External Call Point

Faster delivery drop-offs

Coming soon to VoCoVo: This rugged, waterproof version of our popular Call Point connects your external delivery points and Click & Collect areas to your team Headsets.  No more waiting around for suppliers to turn up, and no more disrupting your customer experience with a noisy PA announcement every time deliveries arrive.

Product Specification

Dimensions (mm)
120W X 112H X 27D (mm)
Weight
240g (without battery) 360g (with battery)
Frequency
1.880 – 1.900 GHz
Range
Up to 300 feet/90 meters
Battery Specifications
Rechargeable NiMH Pack 4.8V DC Alkaline Pack 6V DC
Power options
Micro-USB battery charge port. Battery-less power input (RJ11 rear feed) Mains 240V
Energy usage
2.5W (per unit)

Frequently asked questions

Is there a time limit when speaking via headset to customers at a VoCoVo Call Point?

Yes, a few minutes—which is usually enough to cater for customer needs via Call Points voice contact. Not long enough? No problem. Just ask, and we’ll tailor max talk times as required.

If I have a VoCoVo install with just Headsets, can I add Call Points and Keypads?

Yes, but this will require additional infrastructure as a VoCoVo controller is needed to manage the devices.

Is there a time limit when speaking via headset to customers at a VoCoVo Call Point?

Yes, a few minutes—which is usually enough to cater for customer needs via Call Points voice contact.

Not long enough? No problem. We’ll gladly custom extend Call Point talk time to suit specific needs at any stage. Just ask, and we’ll tailor max talk times as required.

Do I need Call Points and Keypads?

If you have a large store with areas that are not cost effective to have a member of your team in at all times (e.g. aquarium in a pet store)

Can I book a demo?

Yes, of course you can have a demonstration of VoCoVo – just contact us and we’ll arrange a suitable date and time for you.

Product Support

Support content including user manuals, FAQs, video tutorials and more

Product Support

Start your journey towards a better connected team.