Two-way Call Points

Empower customers to get help from store teams

Need help in store? Press the Call Point button and you’ll be connected to a team member wearing a VoCoVo Headset.
Explore the ecosystem

Quick customer assistance, on demand

Activating a Call Point opens a two-way conversation between the customer and a colleague’s Headset, helping your teams enhance customer experience to increase sales.

Free up colleagues from service desks

Enable team members to work freely across all areas and only cover desks like Click & Collect or Customer Services when customers need them, to maximise colleague productivity.

Place indoors or outdoors

Use Call Points externally to connect indoor and outdoor areas, place them in aisles, and move them to cover seasonal promotions for maximum revenue impact all year round.

Customisable and flexible

Call Points can be customised in your own branding and their messages updated to meet changing customer needs – for a flexible experience that always supports your business goals.

Enhance customer experience with analytics

View real-time data like Call Point activations and colleague response times in the Portal to optimise Call Point locations and set KPIs based on your top-performing stores.

Not Wi-Fi dependent

Call Points don’t rely on or strain your Wi-Fi network, for colleague-to-customer communication that’s fully reliable.
ROI
90%
faster customer service with VoCoVo Call Points
ROI
3X
faster customer services through two-way conversations
ROI
50%
of shoppers will leave a store if left waiting more than 3 minutes
How two-way Call Points work

Connect customers with colleagues instantly

  • Step 1: Tap for help

    Customers simply press the nearest Call Point when they need assistance – no app, no waiting.

  • Step 2: Instant team alert

    The request is instantly broadcast to all available team members via their headsets.

  • Step 3: Real-time response

    A colleague connects right away and speaks directly to the customer through the Call Point.

  • Step 4: Quick resolutions

    With clear, two-way communication, questions are answered and issues are resolved in seconds.
SPECS

Product specification

Coverage
VoCoVo designs each store’s infrastructure based on site architecture and business needs, allowing all devices to achieve the coverage you need.
Power
Micro-USB charging port or Rechargeable NiMH battery pack 4.8V DC.
Microphone
Two-way full-duplex microphone and speaker.
Frequency
1.880 - 1.900 Ghz.
Dimensions (mm)
120 W x 112 H x 27 D.
Cleaning
Use 70% isopropyl alcohol wipes.
Customer stories

Why retailers keep choosing
our Call Points

Primark

Known for its large-format stores with multiple floors, Primark is a leading international clothing retailer employing over 80,000 colleagues. VoCoVo enables seamless collaboration between teams and departments – even across Primark's largest 5-floor site – with an average of 100 active Headsets, and two-way Call Points to streamline customer service at Click & Collect.
Read more customer stories
Frequently asked questions

VoCoVo Call Point FAQs

Get to know our two-way customer Call Points and how they work to enable fully connected stores.