The Range to roll out VoCoVo Headsets across all 283 stores

One-year trial of VoCoVo solutions saved almost 3,000 associate hours in a single store.

VoCoVo, the retail communications specialist, today announces a partnership with home, leisure and garden retailer The Range, that will see its Series 5 S5 Pro Headsets and Call Points rolled out across all 283 stores. This follows a successful one-store trial over the course of a year, which transformed efficiency, customer service and wellbeing.

As a result of the partnership, The Range associates will benefit from instant, hands-free communication through the headsets, replacing disruptive loudspeaker calls and reducing the need for associates to search the shop floor for one another.

The technology will help deliver faster, more responsive customer service by reducing waiting times at tills, service desks and across the shop floor. Associates will be empowered to contact managers and team members immediately for price and stock checks, quickly coordinate requests and assign tasks in real time, while two-way Call Points will allow customers to request assistance at the touch of a button and connect with available colleagues.

By connecting associates across the store, the VoCoVo Headsets will help create a calmer and more efficient working environment where associates spend less time chasing information and more time supporting customers, enabling The Range to deliver a more consistent experience at scale.

Over 12 months, the trial store saved 2,975 hours through reduced walking time and faster task completion. Associates also reduced the time taken to complete a price check by an average of 46 seconds using the headsets. Scaled across the full store network, these efficiencies are expected to save the retailer a significant number of hours each year.

A Store Manager at The Range said, “The headsets have made a hugely positive impact in-store for both colleagues and customers. Customer service has noticeably improved as queries are answered faster, stock checks are smoother and warehouse to shop floor communication is instant. This has already streamlined Deliveroo and Click & Collect, and I can see the headsets becoming invaluable during patio season. They’ve become essential to daily operations.