VoCoVo Portal

How customers use the VoCoVo Portal to get more from their connected stores

The VoCoVo Portal is your digital control centre, where Head Office teams can manage, track, support and optimise the use of VoCoVo in your stores.
Explore the ecosystem
System & device management

Manage devices and protect system uptime

Minimise engineer visits and control uptime by adding or removing devices, updating Call Point or Keypad messages and rebooting remotely.
Message Cast

Direct from Head Office to store teams

Keep your store teams informed by broadcasting important updates or scheduled reminders straight from Head Office to colleague Headsets.
Real-time reporting

Understand and enhance store performance with usage reports

Monitor device usage, API integrations and telephony performance per store to set KPIs based on real-time data from your top-performing locations.
System & device management

Manage devices and protect system uptime

Minimise engineer visits and control uptime by adding or removing devices, updating Call Point or Keypad messages and rebooting remotely.
Message Cast

Direct from Head Office to store teams

Keep your store teams informed by broadcasting important updates or scheduled reminders straight from Head Office to colleague Headsets.
Real-time reporting

Understand and enhance store performance with usage reports

Monitor device usage, API integrations and telephony performance per store to set KPIs based on real-time data from your top-performing locations.

Maximise impact with strategic insights for different stakeholders

With six permission levels and customisable access for installers, support partners, store managers and head office teams, leverage the VoCoVo Portal to reduce support costs and optimise ROI with reports on device usage and performance estate wide.

Your gateway to integrations

Use the VoCoVo Portal to generate API tokens that seamlessly integrate your smart technology and AI services with colleague Headsets — enabling direct connectivity, real-time monitoring, and continuous optimisation.

Features

  • Gear

    System management

    Keep engineer visits to a minimum and protect system uptime by rebooting Base Units and Controllers remotely.
  • Plus Circle

    Device management

    Add or remove devices and change Call Point or Keypad messages when you change their locations in store.
  • Map Pin Area

    Dashboards

    View the status of VoCoVo Controllers and devices across your estate to streamline maintenance.
  • Line Segments

    Reporting

    Track device usage and telephony performance in each store to set KPIs based on your top-performing locations.
  • Chat Circle Text

    Message cast

    Broadcast audio updates and reminders straight to colleague Headsets in selected teams, groups, or all stores.
  • Bell Ringing

    Integrations

    Unlock and manage your third-party integrations, enabling you to connect colleagues with in-store technology.
Customer stories

How customers use the Portal to maximise their use of the Connected Store from VoCoVo

Selco

Selco is a UK trade-only building materials supplier serving a loyal customer base with over 70 stores. Team members rely on their Headsets to answer customer questions quickly and confidently across large areas (indoors and out), and listen to time-critical updates and safety reminders sent from Head Office via Message Cast.
“Colleagues have felt safer, more efficient and better connected to the team, while there is no doubt it has also improved our ability to deliver premium customer service."
Ian KennedyOperations Director
Read their story
Frequently asked questions

VoCoVo Portal FAQs

Get to know the VoCoVo Portal and how it works to enable fully connected stores.