VoCoVo helps JYSK transform store communication across DACH

Long-term collaboration enables real-time team coordination and enhanced customer service in JYSK stores across 27 countries, including regions such as Germany, Austria, and Switzerland.

In the demanding world of retail, where every second counts for operational excellence and customer satisfaction, VoCoVo, a leading provider of wireless team communication solutions, empowers retailers worldwide to achieve seamless in-store connectivity. A prime example of this transformative impact is its long-standing partnership with JYSK, the international home furnishings retailer. For years, JYSK navigated its extensive network of busy stores with traditional communication methods, primarily with mobile phones, which often led to bottlenecks and valuable time lost searching for colleagues. This growing challenge highlighted the critical need for a truly effective, modern solution.

Over four years ago, JYSK Denmark began using VoCoVo's S3 wireless headsets, laying the groundwork for what would become a major shift in team communication. While initial use was concentrated in Denmark, the main rollout to the wider JYSK estate, including regions such as Germany, Austria, and Switzerland, took place in October 2023. What started as a targeted initiative to improve team collaboration quickly evolved into a fully integrated solution across hundreds of stores. This wasn’t just an equipment upgrade; it marked a significant transformation in JYSK’s internal communication strategy, enabling real-time, seamless connectivity that reduced inefficiencies and empowered store teams.

In JYSK’s dynamic retail environments, effective communication and swift coordination remain crucial. VoCoVo's system connects team members in real-time, facilitating quicker service and eliminating the previous inefficiencies of constant physical movement across the store to locate colleagues or information.

Key advantages of VoCoVo at JYSK

Since implementing the headsets, JYSK has experienced improved team responsiveness. Team members can communicate effortlessly, leading to an immediate understanding of needs and locations. This is particularly beneficial during peak times, such as sales events or holidays, as it helps manage customer flow and deploy staff effectively.

The system has also led to reduced unnecessary movement for staff. Daily tasks are simplified as employees can quickly ask and receive answers to questions via their headsets. This eliminates the need to physically walk across the store to find a colleague, saving time and maintaining a smoother operational flow.

Furthermore, VoCoVo has enhanced team collaboration within JYSK stores. The headsets foster a more cohesive team environment where all members are aware of ongoing activities, ensuring a unified approach to tasks and customer service. This shift also cultivated greater staff independence; the store manager observed colleagues becoming more adept at resolving customer issues on their own, often utilising real-time remote guidance through the headset instead of requiring direct intervention.

Finally, JYSK has found that VoCoVo simplifies staff onboarding. Training new employees to use the headsets is straightforward, as the devices are intuitive and require no formal training. The primary focus for new staff is simply on clear communication, enabling them to start using the system immediately.

VoCoVo's technology is designed for retail environments, featuring a lightweight design, clear audio, extended battery life, and scalable deployment.