In recent times, ways of working have shifted dramatically as we look for the next normal. Retail and Hospitality need to find new ways of communicating in order to run efficient and safe teams, with potentially fewer colleagues.
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In recent times, ways of working have shifted dramatically as we look for the next normal. Retail and Hospitality need to find new ways of communicating in order to run efficient and safe teams, with potentially fewer colleagues.
VoCoVo allows Store Managers and Area Managers to deliver daily direction and keep staff engaged through regular updates and briefings.
The VoCoVo SaaS Portal enables users to set daily task reminders to repeat and end as desired. An example of this is sending out a reminder to all Headsets at a certain time every day to remind stores to complete reductions or do a stock check. Not only does this help towards better processes, but can help bring down food waste and incorrect stock levels.
Alert stores on urgent product recalls instantly via the VoCoVo SaaS Portal
Messages can be audio recorded or typed into the VoCoVo Portal
The message can be directed to individual stores, regions or across the entire estate
Message alerts are sent straight to colleagues devices for a quicker more efficient product recall action
By using the VoCoVo Portal you can record, type and schedule ‘messages of the day’ or other key alerts. Sending these messages across the entire estate or individual stores in an instant.
Connect your colleagues and save time by taking the steps out of contacting team colleagues, checking stock levels and finding answers to customer queries.
For example, Click & Collect desk, Customer Service desk etc. VoCoVo allows stores to un-man desks whilst still giving the customer access to a colleague at the push of a button. Customers no longer have to search the shop-floor for help and stores are able to re-deploy hours whilst still giving a quick and efficient service.
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By implementing a VoCoVo Customer Call Point, desks, counters and high customer flow areas no longer need to be manned as colleagues are able to speak to customers from wherever they are on the floor to resolve their queries. Colleague Keypads on tills eliminate the need for ‘till bells’ and ‘runners’ enabling colleagues to answer product enquiries and questions from anywhere on the shop-floor.
Cut queues at your stock checkouts by keeping colleagues connected
Colleague has a problem at the tills, i.e. no more till roll. Alert colleagues by pressing the Keypad
Shop floor colleague are alerted by the checkout colleagues problem over the VoCoVo Headsets
A colleague can pick up the query and resolve the issue quickly and effectively
VoCoVo allows colleagues to speak to multiple teammates at one time enabling them to ask questions and be more productive with their time.
VoCoVo empowers teams to respond instantly to customer enquiries on the phone and in store.
Receive restock notifications by integrating with weighted shelving. Customers never have to ask if there is any more stock in the back.
Weighted shelves recognises products have been taken and need restocking
VoCoVo Headsets are alerted to which self in which aisle need restocking
Alerted colleagues can restock the shelves, preventing customer queries
Today in-store customers receive information from their mobile devices about recent offers and possibly better price. Omni-channel communications allows the entire organisation to allocate inventory availability and visibility across locations. This allows consumers to have a uniform customer experience online and in-store.
No more one-way conversations on walkie talkies or robotic commands to find a colleague. Just press a button and start talking.
When a till bell is pressed or a red-light has appeared, a customers’ internal timer starts as they know that they cannot complete their transaction until a colleague has approached the till. By integrating with tills and self-scan checkouts, we can alert colleagues when help is required and even enable them to solve the query through the headset.
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The VoCoVo Customer Call Point is typically located in high-flow customer areas, next to complex products/departments, at unmanned desks/counters or near locked cabinets. The Call Points allow customers to ask for assistance without having to find a colleague. The colleague can speak with the customer through the Call Point, allowing them to assist from anywhere within the store, and help resolve their query. This not only saves the customer a lot of time and frustration in needing to locate a colleague but also means the colleagues are being more efficient and are always available for the customer.
Effectively train and assist colleagues without slowing down your team.
Don’t know the answer to customer queries? Instantly ask a colleague who does.
Forgotten how to do something? Ask a colleague over the Headsets to walk you through it.
Guide and give colleagues tasks to complete on the move to maximise efficiencies.
Need to change or add in a task for a member of staff? Streamline to do lists by integrating with task management systems or simply adding tasks via voice command on the VoCoVo Headsets.
Stop thieves and reduce shrinkage by connecting your teams with your wider security system.
Every staff member wearing a VoCoVo Headsets can communicate with your central security hub. Your on-site and external security teams can monitor activity across stores and areas, alerting staff to potential threats—like shoplifters operating in their area—so your staff are always a step ahead.
Keep need to know information discreet and not ruin the customer experience with loud tannoy announcements.
VoCoVo integrates with existing security systems to send your team important alerts.
Coordinate to prevent thefts and contact emergency services quickly from their Headset.
Give your team the power to call emergency services instantly at the push of a button, from anywhere in store.
Using VoCoVo external Call Points, delivery drivers can alert colleagues in store of their arrival, sending a message over the conference. A colleague can then communicate with the driver in store. This stops the need for loud door bells, drivers waiting for long periods of time and delayed deliveries – which can be charged to the store.
In order to combat the change in consumers shopping habits, retail stores need to utilise technologies that allow them to serve the customer of today.
Authorise transactions faster, get more customers through self-checkout and improve self-checkout efficiency, all with fewer members of staff.
When a self-checkout has an issue, an audio alert is sent to the assigned colleagues’ Headset
Unman your self-checkouts by allowing customers to call for assistance as and when they need it
VoCoVo colleagues can verify self-checkout requests with a quick voice command anywhere in sight of the tills