Customer expectations are rising, as the market becomes more challenging and competitive on price. All retailers must look at cost, business efficiency and customer service. Tesco wisely decided to make Jack’s launch a priority project.
VoCoVo was already working with Tesco and our good existing relationship meant that Tesco approached us, confident we could meet the deadline set.
Jack’s stores would offer a discounted product range, giving shoppers the best possible price. As the range of products would be more limited, the use of Jack’s colleagues in stores would be a different model to Tesco UK. In store, Jack’s colleagues would need sophisticated communications systems to enable them to cover a wide range of roles. VoCoVo wanted to make this possible.
With this in mind, Tesco approached VoCoVo, already a trusted supplier of headsets to Tesco UK, to ensure that in-store communication in Jack’s stores would deliver efficiency, smooth communication and make the launch a success.