Jerónimo Martins & Vocovo

Optimise new and existing stores with connected store communication

As Jerónimo Martins establishes its Biedronka and Pingo Doce brands in new countries and tests new smart-store technologies, now more than ever is the time to optimise connected communication with VoCoVo. Self-checkout registers and connected store concepts are rolled out across all locations, and VoCoVo can ensure that sales floor staff are always reachable and offer top-notch service to customers.
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The Forrester study “Total Economic Impact of VoCoVO” confirms: 90% faster response times to customer inquiries, 76% faster internal communication, and 33% fewer staffing requirements for replenishment—with an ROI of 142% and a payback period of just 12 months.

Trusted by the leaders in retail

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    Helping colleagues collaborate effectively across stores with Headsets and Keypads since 2011.
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    Integrating telephony with VoCoVo Headsets to transform guest experiences in stores and on the phone
  • the word primark is written in white on a black background .
    Enabling seamless connectivity across stores with around 100 active Headsets and customer Call Points.
  • the sainsbury 's logo is white on a black background .
    Keeping lines moving with checkout Keypads, giving cashiers a direct line to their shop-floor team.
  • the morrisons logo is white on a black background
    Improving efficiency and service with two-way customer Call Points at deli, cafe and produce counters.
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    Enhancing colleague safety by keeping every person connected to their team at all times.
  • a black and white logo for john lewis & partners
    Connecting hundreds of Partners across multiple floors with Call Points boosting customer service.
  • Transforming customer service with two-way Call Points in high-demand areas like Paint Mixing.
  • Improving safety by integrating Headsets with tannoy systems to communicate potential threats.
  • the letters co and op are white on a black background
    Driving efficiencies, productivity and safety across 2,500 small and medium-format retail stores.
SCO OPTIMISATION

Enabling human support for self-service checkout

Jerónimo Martins invests heavily in self-service checkouts across its Biedronka and Pingo Doce brands. By connecting SCO terminals via API with the VoCoVo headsets, floor shop teams will be able to deliver frictionless service when assistance is needed. A connection to theft prevention measures like smart cameras reduces inventory losses for SCO areas as well as the normal shop floor.
AI GATEWAY

Motivate your teams to reach their full potential—with audible AI

VoCoVo AI Gateway securely brings AI solutions to the retail floor. By connecting the headsets to your AI systems, VoCoVo becomes a voice-activated assistant that every employee can use to communicate through their headset whenever they need answers.
SERVICE QUALITY

Outstanding service through knowledge accessed via voice queries

VoCoVo headsets connect employees in real time throughout the entire store and enable notifications from on-site Smart Store technology as well as from the databases and AI at headquarters. Questions are answered immediately, and staff are assigned to specific areas only when truly necessary. This makes service in every store responsive and personalized, ensuring an optimal customer experience.
"VoCoVo gives retailers a solution that is both continuously developing and completely open. This means being ready to technically support any strategic decisions they make as they create connected stores, both through our own customer-first approach to development, and by integrating seamlessly with the other technologies they choose to serve their business goals."
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Beth WorrallCEO
Why invest now?

That's why investing in VoCoVo as part of technological renewal is worthwhile

Jerónimo Martins is investing in store technology at its Biedronka and Pingo Doce stores. So why not also invest in future-proof communication? Especially as technology becomes increasingly prevalent, it pays to invest in improving team communication and service quality in the long term at stores with staff. By connecting our secure communication ecosystem to other smart devices and AI systems, you take service to a new level: faster, more personalized, and more efficient.
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    Ready to go

    The VoCoVo ecosystem is quick to install and deploy and requires only minimal changes to the existing infrastructure.
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    DECT based

    VoCoVo operates independently of Wi-Fi. Team communication takes place securely and with crystal-clear sound via DECT.
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    Return-on-Invest

    The initial investment pays for itself in a short time, making it a worthwhile investment even on tight budgets.
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    Customer satisfaction

    VoCoVo reduces customer wait times by up to 90 percent (data from the Forrester report “Total Economic Impact of VoCoVo”). Optimised team communication enables top-notch service that drives revenue growth.