Our Industries |

Hardware stores

Building your best customer experience

Empower your team to deliver unbeatable service by reducing steps and optimizing their time.

Already trusted by

Talk, don’t walk

Need to check stock for a customer or ask a team member for help? With VoCoVo, retail associates can get answers straight from their Headsets. No unnecessary journeys, no frustrated customers, no wasted hours—just more time for great service.

Never limit your network

With a range of 90 meters per Base Unit and the freedom to connect up to 1000 devices across your stores, VoCoVo is easily scalable and ready to grow. Our systems also don’t rely on Wi-Fi, to give you reliable coverage both indoors and out.

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Access all areas

No matter how large your stores are, expert advice is always close at hand with our customer Call Points. They can be positioned almost anywhere—by paint mixing machines or locked cabinets, at delivery points, Customer Services, or Click and Collect counters.

The best part? They’re 100% mobile and are easy for team members to pick up and move around the store. Whether you’re rearranging for a seasonal sale or adding a POS display, Call Points can be there to help customers and empower your team.

Explore Call Points

Help your customers faster

When your team is connected through voice, the right expertise is always close at hand. Just ask Wickes, where customer queries are resolved three times faster thanks to VoCoVo.

Read Wickes’ story

Why hardware stores choose VoCoVo

Building stronger customer experiences through voice

On-demand service

There’s no need to tie colleagues down to static counters like Click and Collect or Customer Services. With our Call points, customers simply request assistance as and when they need it.

On-the-job training

VoCoVo makes it easy to train up new associates by giving them the confidence to learn as they go. When they have a question, they can get answers instantly via their Headset.

Confident, knowledgeable teams

Connect your people with VoCoVo and watch them grow into happier and more knowledgeable teams.

Trusted to empower

100,000

People

8,000

Locations

21

Countries

Crystal clear audio

Not another Wi-Fi burden

Built around proven full-duplex technology, communication between associates is simple and intuitive. Utilizing professional-grade radio frequencies, our Handsets, Headsets, Call Points, and Keypads won’t slow down your Wi-Fi when connecting your teams.

“VoCoVo allows us to work on customers’ cars outside, whilst still being fully connected to the rest team. It’s completely changed the way we work.”

Tom James | Store Manager

“We are really impressed with the quality of the VoCoVo headsets. Costs have been reduced as we no longer have to replace parts so frequently.”

Paul Cannon | Head of Retail IT

Built to bring us together

Our tech is good news for colleagues and customers alike. According to our research, customers are 300% happier with their in-store experience when teams wear VoCoVo.

Knowledge sharing

When expertise flows freely between teams they can help your customers faster.

Boosting morale

Team members feel safer and happier at work with a VoCoVo Headset.

Training and onboarding

New starters can be mentored remotely, freeing up managers to stay active.

Remote broadcasting

Streamline communication between locations and send company-wide updates from HQ.

Efficient teams

When teams don’t have to search the shop floor for answers, they can focus on the task at hand.

Customer experience

Never leave a color unmixed or a customer unsure. Because when your associates are connected, they’ll never miss a beat.

Unlock your team’s potential

See what VoCoVo can do for you.

Read our pitch

The Huddle

How to get answers, train new associates and answer the phone on a single device. The future of retail communication with VoCoVo

With fewer associates in stores, many teams are struggling to cope. Here’s how our Headsets can make your workload more manageable.

News

UK colleagues are facing unprecedented levels of abuse and violence. Here’s how we can help.

A new report shows that violence against UK retail colleagues is at an all-time high. Here’s how our headsets can help you to protect your team.