Our API integrates with a range of smart technologies

Modern retailers embrace technology

Retailers today use a vast array of technology to keep stores running smoothly. While there will always be those who are wary of change, these individuals are now firmly in the minority. In recent years, both colleagues and customers have become increasingly tech-savvy:

• Two-thirds of customers believe that retail technology has improved in-store shopping.
• Half of colleagues say they would feel more empowered with better access to technology.
• By 2030, a third of all tasks on the shop floor will involve technology.

The new challenge for stores is not adopting technology, but finding ways to integrate multiple technologies effectively. Smart devices do not function in isolation; they are part of a broader network, often referred to as the “Internet of Things.” From smart fridges to Fitbits, the world has become a complex web of over 10 billion interconnected devices. This is transforming retail:

• The global IoT market for retail was worth $14.5 billion in 2020. By 2025, it will be worth £35.5 billion.
• EU retailers will soon have over 3 million active IoT connections.
• 94% of retailers believe that the benefits of IoT outweigh the risks.

Integrating multiple devices unlocks near-limitless possibilities for customer service. However, these devices first need a way to communicate. This is where APIs prove invaluable.

What is an API?

API stands for Application Programming Interface. It refers to a piece of software that enables two devices to communicate. Think of it as an interpreter for devices that speak different languages. APIs also play a crucial role in security by controlling which information is shared between devices.

Most modern technology comes with a built-in API, and ours is no exception. Our system is designed for unlimited integrations with a vast range of smart devices. Here are just a few examples:

Smart Shelving

Smart shelving uses computer vision to continuously monitor stock levels. It can be linked to our headsets to notify colleagues whenever a product is running low, enabling swift restocking. Smart shelving can also detect unusual patterns of depletion, alerting security colleagues to potential shoplifting incidents.

Find out more about VoCoVo and smart shelving:

Security Doors and Alarms

When stores are busy, it’s easy to overlook end-of-day tasks. Our headsets can be linked to security doors and alarm systems to ensure that essential tasks aren’t missed. If a colleague leaves a door open or forgets to set an alarm before leaving, an automatic alert is sent to their headset. This allows you to finish your shift with complete peace of mind.

Smart Fridges

VoCoVo can integrate with many of the leading smart fridge brands. If a door is left open or the temperature rises too high, an alert is sent to nearby colleagues. This ensures you can respond promptly before any food is spoiled.

Smart CCTV

Smart CCTV is a powerful tool in the fight against shoplifting. Our API enables you to integrate headsets with security cameras, sending an alert as soon as the camera detects any suspicious activity. This allows security teams to respond immediately, increasing the chances of catching thieves in the act.

Control Your Notifications

To prevent colleagues from being overwhelmed with alerts, our system allows you to manage which notifications each colleague receives. For example, shelving alerts can be directed only to colleagues responsible for replenishment.

Our API is built for the future. As new technology emerges, we are confident that you will have no trouble integrating it into the VoCoVo ecosystem. If you have any questions about smart integration, feel free to ask.