The feedback Tesco leaders received from store associates was overwhelmingly positive, particularly around the use of the headset. They described it as ‘fantastic’ and were so pleased with the headsets in the pilot stores that they increased the number of devices so more associates could benefit.
The product worked well, delivering quicker communication than any alternatives. The instant functionality enabled associates to respond quickly to customer and in-store demands. The headsets and ‘call forward’ system quickly became an integral part of a colleague’s working life, making daily jobs easier, more efficient, and driving effective customer service.
“This system worked fantastically at our Jack’s stores. The headsets and ‘call forward’ system helped our staff to work flexibly, respond to the needs of customers and their colleagues, and helped the launch of our new stores run smoothly. It was integral to the business model of our stores, and we’d thoroughly recommend VoCoVo for running an efficient operation.”
Andy Newbould | Tesco