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Customer Experience

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Stay on top of the holiday rush: how VoCoVo integrations help associates during busy periods

Customers love smart devices, but associates can find them overwhelming. Our open API puts you back in control so that you can make the most of your tech.

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Face the holiday season with confidence: How VoCoVo eases the pressure on associates

The holidays shouldn’t be an ordeal. By improving in-store communication, we can ensure the holiday season goes off without a hitch.

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How is the cost of living crisis shaping customer behaviour?

As the cost of living rises, customers are more price-conscious than ever. Here’s how VoCoVo can help you to keep them happy.

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Just one headset - the secret to better communication with your customers

Better communication is the key to retaining customers in the post-pandemic world. Our headset makes it easy.

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How quickly are you responding to customer queries?

Slow response times are sending customers running for the hills (or the internet at least). We can help you to win them back.

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How to get answers to customers faster

Ecommerce has made customers more impatient than ever. We can help you to keep up.

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Connecting your team can transform customer service in an instant

Good customer service is all about communication. By connecting colleagues, we can help you to serve customers in record time.

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Create a seamless, omnichannel shopping experience using Click & Collect

Click & Collect is changing the way we shop, and VoCoVo is here to make it easy.

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Customer service and the global pandemic

How have the fundamentals changed?

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Have customer expectations changed?

Impact of the pandemic on customer expectations