VoCoVo makes it easy to put customers first

When you have a solid framework for team communications, it’s easy to create outstanding customer experiences. Give your customers a voice and empower team members to offer a faster, more proactive service.

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Improve service quality

Make customer service your key differentiator

One of the best ways for brick-and-mortar businesses to compete with e-commerce giants is to offer outstanding customer service.

Employees need to be highly accessible and, where possible, to offer a proactive service. Find out how VoCoVo can help with both, creating a welcoming environment for your customers.

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"VoCoVo have got a very effective solution that’s appreciated and recognised as a key benefit by colleagues, helping to improve customer experience and drive efficiency in our business.”
John Street, The Midcounties Co-operative
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Increase speed of service

Serve customers in an instant

No-one likes queuing or struggling to find a member of staff. Especially when it’s possible to buy products so quickly online.

Our team communication solutions improve customer loyalty and drive sales by helping you serve customers faster – whether that’s in a store, restaurant, or events venue.

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Make products easy to find

Improve in-store navigation

The larger the store, the harder it can be to find the product you’re looking for. In such a scenario, shoppers are increasingly taking their business elsewhere.

VoCoVo offers a simple way around this, helping busy shoppers get immediate assistance and making team members easier to identify.

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“The headsets and ‘call forward’ system helped our team members to work flexibly, respond to the needs of customers and their colleagues, and helped the launch of our new stores run smoothly.”
Andy Newbould, Jack's
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Read how Jack’s improved customer experience in their stores

‘This system worked fantastically at our Jack’s stores. The headsets and ‘call forward’ system helped our colleagues to work flexibly, respond to the needs of customers and their colleagues, and helped the launch of our new stores run smoothly. It was integral to the business model of our stores, and we’d thoroughly recommend VoCoVo for running an efficient operation.’

– Andy Newbould, Jack’s by Tesco

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Products

Our products work together to enhance the customer experience by providing instant communication options and integrations with your in-store systems.

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Customer experience blogs