VOCOVO Business Intelligence generates valuable data and provides management with vital information to aid decision making, improve customer service levels and increase efficiency.
These analytics also facilitate confident decision making in all areas of store management and staffing levels as well as staff training requirements.
For example, KeyPad system data details the time taken to respond to keypad requests and the type of request. This enables retailers to hard wire high levels of customer service into their business, identify business improvements and training requirements.
VOCOVO Support Packages offer reporting options for management and key members of the team.