Terms and Conditions | Order and Delivery
All orders placed via VoCoVo Buy Online, you agree to Strongbyte Solutions Ltd Terms & Conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which,
if accepted by us, will result in a binding contract. Further order and delivery information can be found below.
Order and Deliveries
Orders placed before 9am can be shipped on a next day delivery service providing the items are in stock (orders placed on a Friday will be delivered on a Monday unless otherwise requested).
Next day delivery is for mainland UK, there will be a delay for non mainland UK deliveries.
Free delivery only applies to mainland UK on orders over £100. Weight limits may apply. Standard delivery charge for under £100 is £3.95 unless otherwise stated.
Shipping is via courier and deliveries can be expected anytime between 8am and 6pm weekdays unless requested otherwise.
Shipping to a different address than the card holders’ address may be delayed whilst we carry out additional security checks. We have the right to refuse delivery to addresses that are not the same as the invoice address.
There are no deliveries on Saturdays,Sundays and Bank Holidays.
Orders placed before 9am will be processed the same day.
Strongbyte Solutions Ltd does not guarantee delivery dates and will not compensate the customer for delayed orders.
Orders and delivery times are subject to stock availability. In busy periods orders may be delayed.
We will provide you with order confirmation, despatch confirmation and tracking details, via the email address that you provided.
Estimated delivery confirmation will be sent for any product with a lead time longer than 5-7 working days.
All prices shown are in GBP Pounds Sterling.
All prices shown are inclusive of VAT at the current prevailing rate where applicable.
Payment must be completed in full before shipment.
Payment can only be made in GBP Pounds Sterling and all payments are processed in the UK. This does not affect your statutory rights.
Strongbyte Solutions Ltd does not accept American Express cards but accepts all other major debit and credit cards.
We accept payments via Sage Pay and Bank Transfer and PayPal.
How to order
We accept orders by telephone, email, fax and our online store. No liability whatsoever is accepted for errors or omissions arising from verbal orders.
Sage Pay Security Policy
One of our Payment Service Providers is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure.
Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
3D Secure Information
3D Secure is a new technical standard developed by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet. MasterCard brand their system as ‘MasterCard SecureCode’ and Visa call theirs ‘Verified by Visa’. It requires the cardholder to provide a personal password or pin number when paying for goods online with their credit card just as they would provide a pin on the high street. This ensures that the shopper is who they say they are when providing card details to an online shop. Cardholders are reassured that when they sign up their card is protected from fraudulent use on the internet.
Why am I being prompted for a code?
This is because Strongbyte Solutions Ltd has incorporated the Verified by Visa and Mastercard SecureCode technology into our website payment systems. The page presented is actually from your Visa & MasterCard issuing bank, NOT Strongbyte Solutions Ltd. This extra layer of security is now mandatory if your card issuer supports it. If your card is not part of the scheme you will not be asked for the code and your order will complete as normal.
What is Verified by Visa & Mastercard Securecode?
Verified by Visa & Mastercard Securecode (3D Secure) is a new service that enhances your existing Visa & Mastercard. A private code gives added protection against unauthorised use of your card when you shop at participating online merchants.
How does 3D Secure work?
Once you’ve registered and created your own private security code, you will be automatically prompted by your card issuer to type in your security code each time you make a purchase at participating online stores/retailers. Then your security code will be quickly confirmed by your card issuer to complete your purchase. Your security code will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.
How will this affect your checkout process?
In a 3D Secure transaction, you must register for Verified by Visa (VbV) or MasterCard SecureCode (MSC) with your issuing bank if you have not already done so. When you place an order, you will be asked to register your card before continuing with the transaction.
The transaction process is as follows:
- You will complete your order and add products to your shopping basket as usual.
- At the checkout stage, if you select to pay by Visa, Visa Delta and Visa Debit, Maestro or MasterCard, then you will be redirected to your issuing bank where you will need to enter your password.
- The bank will verify the password and the transaction will continue as normal.
How does 3D Secure protect me?
Correctly entering your security code during a purchase at a participating online store/retailer, confirms that you are the authorised cardholder. If an incorrect security code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your security code at a participating store/retailer.
What are the system requirements for 3D Secure?
Verified by Visa & Mastercard Securecode works with most browsers. Please be aware that software which prevents pop-up windows may interfere with your use of 3D Secure. For full details of the scheme you can visit the Verified by Visa website or the Mastercard Securecode website.