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How instant communication leads to better customer service
The post-pandemic customer is less patient than ever. Faster communication is the only way to hold your own against online stores.
What’s the ideal length of a DIY / homewares shopping session?
DIY and homeware customers have grown used to the convenience of online shopping.
Three ways to manage productivity with a reduced team
Operating with a reduced team will always be a challenge. With fewer colleagues on the shop floor, you need to be sure that everyone is working as efficiently as possible.
The state of wellbeing in retail – how the pandemic impacted everything
A recent survey by the charity Retail Trust found that retail colleagues are suffering the lowest levels of mental wellbeing in the entire UK workforce.
Colleague wellbeing in smaller teams – what can be done?
Colleagues in smaller teams are especially vulnerable to the pressures of the shop floor.