5 Innovative Communication Technologies Bringing Tier 1 Retail Teams Together

Digitalisation is leading to new market challenges but it is also providing today’s businesses with innovative ways of addressing them. Smarter working trends are enabling new ways for teams to communicate in the workplace, presenting a phenomenal opportunity for today’s Tier 1 retailers to minimise inefficiencies, drive sales, and transform business operations. To counter the…

How retailers can improve their customer service

Customer experience is central to all industries, but is especially pivotal in the retail world. Intense competition levels, which is increasingly being exacerbated by the popularity of ecommerce, means that it is absolutely vital for stores or brands to ensure their customer service really stands out from the crowd. Customer-centric These days, customers expect, and…

Retail Call Systems

In any retail environment, effective communication is essential, whether that is between management and customer facing colleagues, colleagues and security, or customers and store colleagues. The busier the store, the more critical it is to have in place effective solutions that will allow communication to take place instantly and effectively Retail colleagues need to walk…

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How to never miss a customer phone call again

When you’re trying to deliver unbeatable customer service, it can feel like you need to be in several places at once. On top of the manpower required to successfully run a retail business, it takes a considered combination of delegation, organization and technology to ensure you don’t miss valuable customers. The fact is retailers are…