First Impressions Count: The Importance of Customer Contact Points in Retail You’ve heard the saying that you only have one opportunity to make a first impression. In the retail environment, the commercial impact of your customers’ first impressions of your brand is significant. A positive first impression is an important start in building a…
Read detailsVoCoVo Talks New Products and an Exciting New Brand at This Year’s RetailEXPO With this year’s Retail Business Technology Expo (RBTE) due to kick off in Olympia, London, from 1-2 May, technology companies are preparing their stands to showcase their latest products. This year, RetailExpo will be bigger and better than ever for…
Read details4 Reasons You Need to Attend RetailEXPO from 1-2 May We’re just a few weeks away from this year’s RetailEXPO, Europe’s leading event for retail technology, design, and digital signage. Hosted in Olympia, London, from 1-2 May, the event is a must visit for retail and hospitality organisations looking for the right tools, solutions,…
Read detailsWhat to Expect from a VOCOVO Proof of Concept (POC) Deciding to change the way your team communicates is a big decision. Rolling out a new solution like VOCOVO across all your stores has the potential to be very disruptive, especially if you don’t have an idea of what you are trying to…
Read detailsHow to Improve Customer Service in Retail Business According to research by Salesforce, 67% of consumers and 74% of business buyers say they’d actually pay more for great customer experience. The idea that the experience you deliver through your retail stores impacts customer satisfaction, average basket value and retention isn’t a new one.…
Read detailsSaying It Right: How to Enhance Communication in The Workplace Effective communication is imperative for your business to reach its objectives. Whether you’re interacting with managers, staff colleagues, in a team, or with customers, communication is the lifeblood in increasing productivity and efficiency within the workplace. “If you just communicate, you can get…
Read detailsRevealed: Retail Consumers’ 7 Biggest Customer Experience Pain Points in 2019 How well do you really know your customers and their experiences in your retail store? Customer pain points come in all shapes and sizes. They also change all the time, driven by advances in technology, shopping experiences online, and growing expectations around…
Read detailsHow to Enhance Your Retail Time Management The hustle and bustle of the retail environment is a demanding role. Each department needs to run like clockwork, and one slip up can cause multiple issues further down the line, creating inefficiencies and unmet deadlines. Remember, how much you sell isn’t just down to how many…
Read detailsA Question of Service: The Future Evolution of Retail Checkouts Customer experience plays a vital role in today’s retail world, and the in-store checkout efficiency is very much a contributing factor. Your shoppers’ checkout experience, combined with the length of time they have had to queue, can influence the shopping decisions of almost 40% of…
Read detailsHello, Restauranteurs? How Team Communication Technology is Answering All Your Phone Problems You know what it feels like when all you want to do is book a table somewhere and you can’t get through. Whether first-timers or restaurant regulars, your customers feel the same. When customer patience is tested through a lack of…
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